Terms of Service

1. Acceptance of Terms

By accessing and using the website soleamedicalaestheticspty.site ("Website") and the services provided by Solea Medical Aesthetics Pty Ltd (ABN 92 696 519 276, ACN 696 519 276) ("Company", "we", "us", "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use our Website or services.

These Terms constitute a legally binding agreement between you and Solea Medical Aesthetics Pty Ltd. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting on this Website.

2. About Our Company

Solea Medical Aesthetics Pty Ltd is an Australian Private Company registered in Western Australia. Our details are as follows:

• Company Name: Solea Medical Aesthetics Pty Ltd
• ABN: 92 696 519 276
• ACN: 696 519 276
• Location: Caversham, Western Australia 6055
• Email: ceo@soleamedicalaestheticspty.site
• Website: soleamedicalaestheticspty.site

3. Services Description

Solea Medical Aesthetics Pty Ltd provides medical aesthetic services including but not limited to:

• Anti-wrinkle treatments and muscle relaxant injections
• Dermal filler treatments including lip enhancement, cheek augmentation, and jawline contouring
• Skin rejuvenation treatments including chemical peels, microneedling, LED therapy, and laser treatments
• Body contouring and wellness services including fat dissolving injections, skin tightening, and IV therapy

All medical aesthetic treatments are performed by qualified medical professionals in accordance with applicable Australian laws, regulations, and clinical guidelines.

4. Eligibility

To use our services, you must:

• Be at least 18 years of age or have parental/guardian consent
• Provide accurate and complete personal and health information
• Disclose all relevant medical conditions, medications, and allergies during consultation
• Not be subject to any medical contraindications for the requested treatment

We reserve the right to refuse service to any individual if, in our professional medical judgement, a treatment is not appropriate or safe for that individual.

5. Consultations and Informed Consent

Prior to any treatment, you will be required to attend a consultation where:

• Your medical history and suitability for treatment will be assessed
• The proposed treatment, expected outcomes, potential risks, and alternatives will be explained
• You will be provided with a written informed consent form to review and sign
• You will have the opportunity to ask questions and discuss any concerns

Proceeding with treatment constitutes your informed consent to the procedure as discussed during your consultation. You have the right to withdraw consent at any time prior to or during the treatment.

6. Booking and Cancellation Policy

When booking appointments with Solea Medical Aesthetics Pty Ltd:

• Appointments can be made via our website, email, or phone
• A minimum of 24 hours' notice is required for cancellations or rescheduling
• Late cancellations (less than 24 hours) may incur a cancellation fee
• Repeated no-shows may result in a requirement to pay a deposit for future bookings
• We reserve the right to cancel or reschedule appointments due to unforeseen circumstances, in which case we will provide reasonable notice

7. Payment Terms

Payment for services is subject to the following terms:

• All prices are quoted in Australian Dollars (AUD) and are inclusive of GST where applicable
• Payment is due at the time of treatment unless otherwise agreed in writing
• We accept payment by credit card, debit card, EFTPOS, and bank transfer
• Treatment packages or prepaid services are non-transferable and subject to expiry terms specified at the time of purchase
• Prices may be subject to change without prior notice; however, quoted prices will be honoured for confirmed bookings

8. Refund Policy

Due to the nature of medical aesthetic treatments:

• Refunds are generally not provided for completed treatments, as outcomes can vary between individuals
• If you are dissatisfied with your results, we encourage you to attend a complimentary follow-up appointment so we can assess and address your concerns
• Refunds for prepaid packages may be considered on a case-by-case basis for unused treatments, subject to an administration fee
• Your rights under the Australian Consumer Law are not affected by this policy

9. Treatment Risks and Outcomes

Medical aesthetic treatments carry inherent risks. By proceeding with treatment, you acknowledge that:

• Results may vary between individuals and are not guaranteed
• Side effects may include but are not limited to bruising, swelling, redness, tenderness, and asymmetry
• Rare but serious complications may occur, which will be discussed during your consultation
• Follow-up treatments may be necessary to achieve or maintain desired results
• You must follow all aftercare instructions provided by our practitioners

10. Intellectual Property

All content on the website soleamedicalaestheticspty.site, including but not limited to text, graphics, logos, images, designs, and software, is the property of Solea Medical Aesthetics Pty Ltd or its licensors and is protected by Australian and international intellectual property laws.

• You may not reproduce, distribute, modify, or create derivative works from any content on our Website without our prior written consent
• The Solea Medical Aesthetics name, logo, and branding are trademarks of Solea Medical Aesthetics Pty Ltd
• Limited permission is granted to access and use the Website for personal, non-commercial purposes

11. Website Use and Conduct

When using our Website, you agree not to:

• Use the Website for any unlawful purpose or in violation of any applicable laws
• Attempt to gain unauthorised access to our systems or interfere with the Website's functionality
• Transmit any viruses, malware, or harmful code
• Collect or harvest personal information of other users
• Use automated tools to scrape, crawl, or extract content from the Website
• Post or transmit any defamatory, offensive, or misleading content

12. Limitation of Liability

To the maximum extent permitted by law, including the Australian Consumer Law:

• Solea Medical Aesthetics Pty Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Website or services
• Our total liability for any claim arising from or related to our services shall not exceed the amount paid by you for the specific treatment giving rise to the claim
• We do not exclude or limit liability that cannot be excluded or limited under Australian law, including liability for death or personal injury caused by negligence

Nothing in these Terms is intended to limit or exclude any consumer guarantees provided under the Australian Consumer Law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Solea Medical Aesthetics Pty Ltd, its directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, or expenses (including legal fees) arising out of or related to:

• Your breach of these Terms
• Your use of our Website or services
• Your provision of inaccurate or incomplete information
• Your violation of any applicable law or regulation
• Your failure to follow treatment aftercare instructions

14. Privacy

Your use of our Website and services is also governed by our Privacy Policy, which can be found at soleamedicalaestheticspty.site/privacy.html. By using our Website and services, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.

We are bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and handle all personal and health information in accordance with applicable privacy legislation.

15. Third-Party Links

Our Website may contain links to third-party websites or services that are not owned or controlled by Solea Medical Aesthetics Pty Ltd. We are not responsible for the content, privacy practices, or terms of any third-party websites. Inclusion of any link does not imply endorsement or affiliation.

We recommend that you review the terms and privacy policies of any third-party websites you visit.

16. Force Majeure

Solea Medical Aesthetics Pty Ltd shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, power failures, internet disruptions, or other acts of force majeure.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent.

18. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Western Australia and the Commonwealth of Australia. You irrevocably submit to the exclusive jurisdiction of the courts of Western Australia and any courts of appeal therefrom for the resolution of any disputes arising out of or in connection with these Terms or your use of our Website and services.

Nothing in these Terms limits your rights to bring action under the Australian Consumer Law or any other applicable consumer protection legislation.

19. Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us:

Solea Medical Aesthetics Pty Ltd
ABN: 92 696 519 276 | ACN: 696 519 276
Email: ceo@soleamedicalaestheticspty.site
Location: Caversham, WA 6055, Western Australia
Website: soleamedicalaestheticspty.site

We will endeavour to respond to all enquiries within a reasonable timeframe.