Privacy Policy

1. Introduction

Solea Medical Aesthetics Pty Ltd (ABN 92 696 519 276, ACN 696 519 276) ("we", "us", "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website soleamedicalaestheticspty.site, use our services, or otherwise interact with us.

We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) ("Privacy Act") and, where applicable, the Health Records and Information Privacy Act. By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

We may collect and hold the following types of personal information:

• Identity information: full name, date of birth, gender
• Contact information: email address, phone number, postal address
• Health information: medical history, current medications, allergies, treatment records, photographs taken before and after treatments
• Financial information: payment details for services rendered
• Technical information: IP address, browser type, device information, pages visited, and cookies data when you use our website
• Communication records: correspondence via email, phone, or our website contact form

3. How We Collect Information

We collect personal information through the following means:

• Directly from you when you complete consultation forms, book appointments, or contact us via our website, email (ceo@soleamedicalaestheticspty.site), or phone
• During consultations and treatments at our clinic
• Through our website via contact forms, cookies, and analytics tools
• From third parties such as referring medical practitioners, with your consent
• From publicly available sources where relevant and lawful

4. Purpose of Collection

We collect and use your personal information for the following purposes:

• To provide medical aesthetic consultations and treatments
• To manage your appointments and client records
• To communicate with you about your treatments, aftercare, and follow-up appointments
• To process payments and manage billing
• To comply with legal and regulatory obligations, including those under the Health Practitioner Regulation National Law
• To improve our services and client experience
• To send you information about our services, promotions, or events (with your consent)
• To respond to your enquiries and provide customer support

5. Sensitive Information

As a medical aesthetics provider, we may collect sensitive information including health information. Under the Privacy Act, sensitive information is afforded a higher level of protection. We will only collect sensitive information where:

• You have given express consent to the collection
• The collection is required or authorised by law
• The collection is necessary to provide you with medical aesthetic treatments

Health information collected in the course of providing medical aesthetic services is handled in accordance with the Privacy Act and applicable health records legislation in Western Australia.

6. Disclosure of Information

We may disclose your personal information to:

• Our employees and contractors who need access to provide services to you
• Other healthcare providers involved in your care, with your consent
• Payment processors and financial institutions for billing purposes
• IT service providers who maintain our systems and website
• Professional advisers including lawyers, accountants, and insurers
• Government authorities where required by law or regulation

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

7. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:

• Secure electronic storage systems with password protection and encryption
• Physical security measures for paper-based records
• Access controls limiting information access to authorised personnel only
• Regular security assessments and updates to our systems
• Staff training on privacy and data protection obligations

Our website uses SSL/TLS encryption to protect data transmitted between your browser and our servers.

8. Cookies and Website Analytics

Our website soleamedicalaestheticspty.site uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files placed on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve the functionality and performance of our website
• Analyse traffic patterns and user behaviour

You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

9. Access and Correction

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate, incomplete, or out-of-date information
• Request deletion of your personal information, subject to legal obligations that may require us to retain certain records

To make a request, please contact us at ceo@soleamedicalaestheticspty.site. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

10. Direct Marketing

We may use your personal information to send you marketing communications about our services, special offers, and events. We will only do so where:

• You have provided your consent to receive such communications
• You have a reasonable expectation of receiving such communications based on your relationship with us

Every marketing communication will include an option to unsubscribe or opt out. You can also contact us at any time to opt out of marketing communications.

11. Overseas Disclosure

We primarily store and process personal information within Australia. In the event that we need to disclose your information to overseas recipients (for example, cloud service providers with overseas servers), we will take reasonable steps to ensure that the overseas recipient handles your information in accordance with the Australian Privacy Principles.

12. Complaints

If you believe we have breached your privacy or have a complaint about our handling of your personal information, please contact us at:

Solea Medical Aesthetics Pty Ltd
Email: ceo@soleamedicalaestheticspty.site
Location: Caversham, WA 6055

We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page at soleamedicalaestheticspty.site/privacy.html with an updated revision date. We encourage you to review this policy periodically.

If we make material changes to how we handle your personal information, we will notify you through a prominent notice on our website or by direct communication where appropriate.

For any questions about this Privacy Policy or our privacy practices, please contact us at ceo@soleamedicalaestheticspty.site.